Shipping and delivery

To ensure a fast delivery, please make sure that the delivery address is correct and the payment has been processed or successful.


Orders are shipped typically within 3 business days from receiving the order.  Delivery usually takes between 7 to 10 days, depending on the country. 


There will be an unlikely event where shipping will be delayed due to strict customs and post office clearance that would need your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website.


SPECIAL NOTE: On the prescription orders, KUGO 500 and KUGO 550, please expect delayed delivery time up to 21 days from the date of your order.