Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused
• In the same condition that you received it
• In the original packaging

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Some types of goods are exempt from being returned. This may include perishable goods such as food, flowers, newspapers or magazines, as well as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

In some situations, only partial refunds may be granted, including for:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

If you have not received your refund yet, please:

• Check your bank account again
• Contact your credit card company, as it may take some time before the refund is officially posted
• Contact your bank, as there is often processing time before a refund is posted

If you have done all of this and still have not received your refund, please contact us at info@kugoglasses.com.

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at info@kugoglasses.com.

Please send your item to:

KUGO Glasses
Bajkalská 45G
82105 Bratislava
Slovakia

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

To return your product, please send it to:

KUGO Glasses
Bajkalská 45G
82105 Bratislava
Slovakia

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.